Author Topic: Trouble Connecting to master server  (Read 1752 times)

drewgamer

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Trouble Connecting to master server
« on: June 28, 2015, 07:09:21 am »
Hey all,

I can't, for the life of me, get the game to work (which is weird because I know I've played before).  I keep getting the endless "connecting to master server" loop.

Yes, it is allowed through my firewall (just default windows firewall).  I even tried disabling the firewall and antivirus (Microsoft Security Essentials) completely and still no luck.

I haven't played the game since 1.0 and just want to try out all the new stuff that has been added since then :(

Here is my log from the last time I tried.

ai_enabled

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Re: Trouble Connecting to master server
« Reply #1 on: June 28, 2015, 08:32:36 am »
It seems something wrong happens on the master server. We're working on it now.

ai_enabled

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Re: Trouble Connecting to master server
« Reply #2 on: June 28, 2015, 08:48:38 am »
The issue is resolved now. Enjoy the game!

drewgamer

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Re: Trouble Connecting to master server
« Reply #3 on: June 28, 2015, 09:01:13 am »
The issue is resolved now. Enjoy the game!
I very much indeed shall! Everything seems to be working great now.

Thanks for the speedy response ^_^

Ashmakergl

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Re: Trouble Connecting to master server
« Reply #4 on: July 06, 2015, 07:39:59 pm »
I am having the same problem right now.  Is there something I am not doing first.  I just bought the game off steam and can't even play.  Thank you for any help.

Silberspeer

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Re: Trouble Connecting to master server
« Reply #5 on: July 06, 2015, 09:33:47 pm »
I am having the same problem right now.  Is there something I am not doing first.  I just bought the game off steam and can't even play.  Thank you for any help.


Could you upload all the game logs from /Documents/AtomicTorchStudio/VoidExpanse/Logs on Google Drive or Dropbox and provide the link please?

Ashmakergl

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Re: Trouble Connecting to master server
« Reply #6 on: July 07, 2015, 06:38:59 am »

ai_enabled

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Re: Trouble Connecting to master server
« Reply #7 on: July 07, 2015, 12:51:37 pm »
Thanks for the logs!
The error is: "Failed to send packet: System.Net.Sockets.SocketExce ption: An attempt was made to access a socket in a way forbidden by its access permissions."
It seems the socket is used by another application - or blocked by some firmware/security software.
Have you try adding the game to Firewall whitelist or temporally disable it? There are a game wiki page about it.

Ashmakergl

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Re: Trouble Connecting to master server
« Reply #8 on: July 07, 2015, 04:12:50 pm »
Got it working.  Thank you very much for the help.  Love the fast responses, too.

ai_enabled

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Re: Trouble Connecting to master server
« Reply #9 on: July 08, 2015, 06:26:59 am »
Ashmakergl, I'm glad it helped. Enjoy the game!