Messages

Sorry for the late reply.
The issue is happens because there are 5 simultaneous galaxy map updates sent to the client. The update sent every time SetSystemFaction() invoked and the game client cannot process these updates properly.
We've fixed it and the update will be available very soon.
Regards!

This week, maybe in a 1-2 days.
Regards!

[AxeHammer]

AxeHammer, glad it works. Enjoy the game and get ready for the next update coming very soon!
Regards!

[AxeHammer]

AxeHammer, the game uses system environment variable to determine Documents folder. It can be anywhere, but the game doesn't have option to change this path. You could change it by moving "Users" folder to C: or (maybe) by using junction links (http://schinagl.priv.at/nt/hardlinkshellext/linkshellextension.html).
The game should run fine with any FAT32/NTFS drive on Windows if it's working properly.
Regards!

I see... well, this log file contains enough information to determine the problem:

Code Select Expand

IOException: Win32 IO returned 6851. Path: d:\Users\elliot2\Documents\AtomicTorchStudio
  at System.IO.Directory.CreateDirectoriesInternal (System.String path) [0x00000] in <filename unknown>:0
It means the game cannot create the required folder to store the game config and other user data. This is strange as 6851 error states "The operation could not be completed because the volume is dirty. Please run chkdsk and try again" (from w32errcodes (http://www.mathemainzel.info/files/w32errcodes.html)).

My thoughts regarding this issue:
1. (most probably) you have some antivirus software which restricts the game from creating the folder in Documents. Try to add VoidExpanse.exe to the antivirus white list;
2. you don't have free space on D:
3. (less probably)  disk D: is damaged and you need to run chkdsk /f /r D:

Also you could try to manually create folder "AtomicTorchStudio" at d:\Users\elliot2\Documents\ and then run the game.

Regards!

Hello!
Please be sure you have installed latest GPU driver (https://downloadcenter.intel.com/search?keyword=2nd+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics+3000%2F2000).
Also the game requires DirectX 9 (download from Microsoft (https://www.microsoft.com/en-us/download/details.aspx?id=35)). Please restart your PC after DirectX installation.
If still no luck running the game, please upload all the log files from the folder Documents\AtomicTorchStudio\VoidExpanse\Logs on Google Drive or Dropbox and post the link.
Regards!

Hello!
Usually this issue can be resolved by reinstalling DX9 (download link (https://www.microsoft.com/en-US/Download/details.aspx?id=35)) and restarting Windows.
Regards!

The issue is known. Working on the fix.

Hello!
Sorry for the late reply. The game using UDP and requires opened port on the firewall and forwarded port on the router. Please be sure you have done this. The game server can automatically do the port forwarding, but it required enabled UPnP on the router.
By the way, Minecraft is using TCP, not UDP. So if it works it means only that TCP connection is not blocked and forwarded correctly by the router.

but the game first marks it as incompatible during the refresh

Thanks for reporting this also, will be fixed in the next version.

Regards!

Hello!
Thanks for reporting. That's an bug with AI behaviour script. Strange nobody reported it earlier...
Will be fixed in the next update.
Regards!

[CanardSauvage]

CanardSauvage, thanks for reporting. Yes, the game have some issues with Steam Overlay compatibility (as any other Unity 5 games I suppose). Hope we can resolve it in the future updates.

We have reports from some players who experienced this issue that the updating OS X to latest Yosemite release resolves these issues for them.

Thanks for reporting.
It seems we cannot fix the broken savegame. Will include the fix to avoid such issues to the next patch.
Regards!

Hello!
Thanks for reporting! Could you upload the mod please?
Regards!

[trapt]

trapt, could you make a screenshot please? What the OS you're using?
Previously we had the same issue on Linux/OpenGL with some GPUs but it was fixed.