AtomicTorch Studio Forums

CryoFall => Game discussion => Topic started by: softwarelove on June 04, 2019, 03:35:06 AM

Title: game error!
Post by: softwarelove on June 04, 2019, 03:35:06 AM
Cannot access the user data folders to store the game settings.

Please ensure that the game executables are added into the Windows Defender
or antivirus whitelist:
<game installation folder>\Binaries\Client\CryoFall_Client.exe
<game installation folder>\Binaries\Shared\Compiler\CryoFall_Compiler.exe

If you have further issues, please contact the tech support
ΓÇö we're ready to help!

______
NO antivirus softwarelove installed on my PC.
I donot why and how to fix it.
Title: Re: game error!
Post by: ai_enabled on June 04, 2019, 03:58:01 AM
Hello!

Please try restarting the game or Windows. Usually it's enough to resolve the issue.
If it still happens please add the game executables to the whitelist of Windows Defender as recommend in this error dialog.

Regards!
Title: Re: game error!
Post by: softwarelove on June 04, 2019, 08:20:39 PM
I reinstalled the whole OS , steam, and cryofall.
It works again now.