AtomicTorch Studio Forums

VoidExpanse => Help section => Topic started by: agladfelter on August 21, 2015, 05:02:20 pm

Title: Game Crashing on Windows 10 - Freezing Video
Post by: agladfelter on August 21, 2015, 05:02:20 pm
Help!

I recently updated my computer to Windows 10 and wanted to play this game. Now when I start to play the game, it boots just fine. I've had this happen where the game video will randomly freeze. I can still hear the music and hear things happening in the game, but nothing is moving on the screen anymore. Can someone please help?

Thanks!
Title: Re: Game Crashing on Windows 10 - Freezing Video
Post by: ai_enabled on August 21, 2015, 10:34:22 pm
Hello!
Please install latest videocard drivers and DirectX 9:
Drivers check for NVIDIA videocards (http://www.nvidia.com/Download/index.aspx?lang=en-us)
Drivers check for AMD videocards (http://support.amd.com/en-us/download)
Microsoft DirectX 9 Web-installer (http://www.microsoft.com/en-us/download/details.aspx?id=35)

Regards!
Title: Re: Game Crashing on Windows 10 - Freezing Video
Post by: agladfelter on August 22, 2015, 03:51:43 pm
Hey ai-enabled,

Thanks for the quick response. I have ensured that I have the latest drivers and I ran the DirectX 9 Web-installer (which stated I have a more up-to-date version) and the problem persists. It usually will freeze within the first 5 minutes of starting the game.

Thanks!