Recent posts

#21

Bug reports / Re: Game Not Start

Last post by ai_enabled - November 18, 2023, 06:57:41 AM

Did everything you asked for...did not use OneDrive, but to make sure i uninstalled, reinstalled it and tried in every step to run Cryofall.

In CrashDumps are no files related to Cryofall oder dotnet in there.

Is a fresh log of the start of the beta r32 helpful? This version runs without problems.

Anything is better than nothing, please provide these log files.

#22

Bug reports / Re: Game Not Start

Last post by Flanagan - November 18, 2023, 06:14:36 AM

Did everything you asked for...did not use OneDrive, but to make sure i uninstalled, reinstalled it and tried in every step to run Cryofall.

In CrashDumps are no files related to Cryofall oder dotnet in there.

Is a fresh log of the start of the beta r32 helpful? This version runs without problems.

#23

Bug reports / Re: Game Not Start

Last post by ai_enabled - November 17, 2023, 02:51:54 PM

Hello

thanks for the quick reply. Unfortunately no new folder was created. Even after reinstalling there is no folder and no file. I can only provide the old ones

Apparently the game either cannot launch or cannot access this folder to store the log files.
Let's start with the latter idea. There were a few reports when an issue with Microsoft OneDrive prevented the game from accessing Documents folder (so it crashed on launch and was unable to write the log files about it; fixing the folder access issue resolved the both problems). Are you using Microsoft OneDrive to sync your Documents folder? In that case we recommend reinstalling OneDrive (https://www.microsoft.com/en/microsoft-365/onedrive/download?ocid=oo_support_mix_marvel_ups_support_smconedrive_inline&rtc=1) or removing it altogether (sometimes removing it still doesn't resolve the issue but reinstalling does).
If you're certain there is no issue with OneDrive, please check whether you have any crash-related files. Please navigate to this folder (copy-paste it to the Explorer's address bar):

Code Select Expand

%LOCALAPPDATA%\CrashDumps
The folder might be missing though. If it's available and you see any recent files related to CryoFall or dotnet there, please upload them to any cloud hosting and send the link in a private message to me.

Regards!

#24

Bug reports / Re: Game Not Start

Last post by Flanagan - November 17, 2023, 12:04:01 PM

(to ensure the log files are fresh please delete this folder altogether, then launch the game so it will create new log files)
We will have a look ASAP.

Regards!

Hello

thanks for the quick reply. Unfortunately no new folder was created. Even after reinstalling there is no folder and no file. I can only provide the old ones

#25

Bug reports / Re: Game Not Start

Last post by ai_enabled - November 17, 2023, 06:50:24 AM

I have a similar problem.

I have bought the game in steam an since a few month the game does not start. If I start the Version legacy-r32 i have no problems, but i can't join the servers. Therefore i have to update the game. After the update the game doesn't start again.

I tried to fix it with steam, deinstalled an installed the game, update all drivers, deinstalled an installed netframework.

Any Ideas?

Hello!
Please reach us over email at support@atomictorch.com
Please attach the latest log files from this folder: Documents\AtomicTorchStudio\CryoFall\Logs
(to ensure the log files are fresh please delete this folder altogether, then launch the game so it will create new log files)
We will have a look ASAP.

Regards!

#26

Bug reports / Re: Game Not Start

Last post by Flanagan - November 17, 2023, 06:47:51 AM

I have a similar problem.

I have bought the game in steam an since a few month the game does not start. If I start the Version legacy-r32 i have no problems, but i can't join the servers. Therefore i have to update the game. After the update the game doesn't start again.

I tried to fix it with steam, deinstalled an installed the game, update all drivers, deinstalled an installed netframework.

Any Ideas?

#27

Help section / Re: Server Query

Last post by ai_enabled - November 15, 2023, 04:32:38 AM

Well done!
It's in our tasks list, but unfortunately we don't have a specific timeline for the next patch for CryoFall. The game has been finalized for over a year, so it's on maintenance and upkeep. I don't know when we will be able to continue development.

Regards!

#28

Help section / Re: Server Query

Last post by BaxAndrei - November 14, 2023, 10:41:32 AM

There it is: https://github.com/tltneon/lgsl/commit/dcc7eb844a6fff3885131c80d301e74c07b78190

But it would be useful in the future to add an official query to make it easier for players to query the server. I think it will give a boost to the game because server lists will appear for it.

#29

Help section / Re: Server Query

Last post by ai_enabled - November 13, 2023, 05:16:29 AM

Awesome! Please consider sharing your script on Github or GistΓÇöit would be super helpful for other players/server owners.

Regards!

#30

Bug reports / Re: map all things disappear

Last post by ai_enabled - November 12, 2023, 05:57:41 AM

Hello!
It sounds like a network issueΓÇösome network data doesn't go through properly.
If you have an active VPN connection, please try without it (or vice versa).
Alternatively you can try using a mobile hotspot (modem mode on a smartphone).
If it works via a mobile connection that means there is something odd with your primary router/ISP and you need to contact your ISP for further support.

Regards!