Author Topic: User problem  (Read 447 times)

estefaniapdl

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User problem
« on: April 17, 2019, 07:34:05 pm »
Before of all, sorry for my bad English, is not my language.
My problem is this: I opened my steam with my username in my boyfriends pc, download the game, and showed him how to play. Hours later he purchased the game, also in steam. He was in his steam user, but when he opens the game, it was with my user (in steam, as i said, he has his own user, but in the game, never ask if he wants to change user or something)
So now we cannot play together and he couldn't play with his own game yet...
How can we change the user? like the one that appears down on the right of the screen when the game starts...

If someone can help us, I will be grateful

Estefi.

Lurler

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Re: User problem
« Reply #1 on: April 17, 2019, 09:20:18 pm »
Good day.

It is a known issue and we have already implemented the fix, but the patch hasn't been released yet. It will be available in around one week time.

For now there's an easy way to fix it. Just go into "My Documents" and then "AtomicTorchStudio" folder and delete "CryoFall" folder there.

If you have any other questions - please feel free to let me know.

estefaniapdl

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Re: User problem
« Reply #2 on: April 18, 2019, 09:34:46 am »
Thanks! I tried to download steam and the game in a new pc to associate the steam account with the atomic torch account and it works, for now, the only thing that he had to do is download the game from the page instead of steam and it works :)

Thanks !!!

Keken

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Re: User problem
« Reply #3 on: April 21, 2019, 06:12:17 pm »
I had the same issue, but my name is on both accounts. I deleted the cryofall folder but my name still appears on both accounts. Is there another fix for this? we have 2 different comps and steam accounts and 2 copies of the game. Also, I tried reinstalling both steam and cryofall, but that doesn't work. When I'm in a server and she tries to log in, it kicks me out and vice versa.
« Last Edit: April 21, 2019, 06:16:18 pm by Keken »

ai_enabled

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Re: User problem
« Reply #4 on: April 22, 2019, 02:33:51 am »
@Keken, hello!
1. please ensure you have deleted "Documents/AtomicTorchStudio/CryoFall" folder on every PC.
2. please ensure you're logged in with different Steam accounts on every PC.
If you still have the issue, please send me a private message or chat in Discord (@ai_enabled
#2198). We will investigate and resolve it quickly.

Regards!

Keken

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Re: User problem
« Reply #5 on: April 22, 2019, 01:47:59 pm »
Thank you for your reply. I'm not sure if you guys fixed it but if you did, one of the names is now Keken and the other is Kekens (I did not change it). So my wife and I were able to play. We love the game!

Also, if you guys didn't fix it (with the name changed and all) I logged in at the same time with both comps and I guess the name changed itself? idk

Anyway, before that though. I did delete the Cryofall folder on both PC's but it did not work. I was also logged in with different steam accounts.

Thanks again and hope you all are having a great day!

ai_enabled

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Re: User problem
« Reply #6 on: April 22, 2019, 02:55:27 pm »
@Keken, hello!
I'm glad to hear the issue is resolved. We didn't do anything. I wish all the issues were resolved that simple :-) .

Regards!