Author Topic: You have a bad connection? Let's check and fix!  (Read 1218 times)

ai_enabled

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You have a bad connection? Let's check and fix!
« on: August 14, 2019, 05:05:25 am »
Hello!

If you have any issues with the network connection (ping too high, disconnects), we could help you investigate the issue if you provide some information regarding the route from your PC to the game server:
1. download this tool http://atomictorch.com/Files/WinMTR.exe
2. launch it and enter the game server IP address (without the port) as you see it in the game servers list (for example see this image, the IP address is underlined in green color).
3. post send your TXT results to support@atomictorch.com together with your IP address (you can get it from Google). We will quickly investigate and reply.

Regards!
« Last Edit: March 02, 2020, 12:12:53 pm by ai_enabled »