Master Server atomictorch.com:4003: System.TimeoutException: *solved*

[jmk]

*SOLVED*
well, i updated the firmware of my router and now it works. very strange. i never had this problem before with a game. it's seems there was a problem with opening udp ports over upnp.
*SOLVED*


i just bought the game and i'm unable to connect to the master sever. tried stable and experimental. with your launcher and direct download from your website. my computer and internet connection works. every other game, online or offline works. i disabled my firewall, i disabled my anti-virus, heck i did everything even tired it on a different computer. i changed my dns-server to the google one because i read you had problems with your dns resolution. i flushed my local dns-cache. no difference.

a port scanner reveals:
Scanning ports on 69.162.166.150

69.162.166.150 isn't responding on port 4003 (pxc-splr-ft).

i even tried an online port scanner to ignore any misconfiguration on my side.
the same result.

here are some log-file outputs:

MasterServerClient: SocketClient: Socket-client trying to connect to: 69.162.166.150:4003 (UDP)
Connecting timeout: 3s | Connection timeout: 10s

28.3.15 13:12:59.6001 [IMP] MasterServerClient: SocketClient: Processing cycle for connection atomictorch.com:4003 stopped
28.3.15 13:12:59.6001 [IMP] MasterServerClient: Unable to connect to Master Server atomictorch.com:4003: System.TimeoutException: No server answer received
  at AtomicTorch.GameEngine.Common.Network.LidgrenRUDP.LidgrenSocketClient`1[AtomicTorch.GameEngine.Common.Network.LidgrenRUDP.LidgrenSocketConnection].ConnectInternal () [0x00000] in <filename unknown>:0
  at AtomicTorch.GameEngine.Common.Network.BaseNetworkClient`1[AtomicTorch.GameEngine.Common.Network.LidgrenRUDP.LidgrenSocketConnection].Connect () [0x00000] in <filename unknown>:0
  at AtomicTorch.GameEngine.Common.MasterserverClient.MasterServerClient.ConnectSync () [0x00000] in <filename unknown>:0
28.3.15 13:12:59.6051 [ERR] Fail to establish connection with the Master Server (atomictorch.com:4003), go to offline mode


i think your master sever is down.
i can run the VoidExpanse.Server.exe without problem but it's also unable to connect to the master server:

8.3.15 13:25:47.0354 [IMP] MasterServerClient: Unable to connect to Master Serv
r atomictorch.com:4003: System.TimeoutException: No server answer received
  at AtomicTorch.GameEngine.Common.Network.LidgrenRUDP.LidgrenSocketClient`1.Co
nectInternal()
  at AtomicTorch.GameEngine.Common.Network.BaseNetworkClient`1.Connect()
  at AtomicTorch.GameEngine.Common.MasterserverClient.MasterServerClient.Connec
Sync()
8.3.15 13:25:48.0417 [IMP] MasterServerClient: SocketClient: Socket-client tryi
g to connect to: 69.162.166.150:4003 (UDP)
onnecting timeout: 3s | Connection timeout: 10s
8.3.15 13:25:51.1025 [IMP] MasterServerClient: SocketClient: Processing cycle f
r connection atomictorch.com:4003 stopped
8.3.15 13:25:51.1025 [IMP] MasterServerClient: Unable to connect to Master Serv
r atomictorch.com:4003: System.TimeoutException: No server answer received
  at AtomicTorch.GameEngine.Common.Network.LidgrenRUDP.LidgrenSocketClient`1.Co
nectInternal()
  at AtomicTorch.GameEngine.Common.Network.BaseNetworkClient`1.Connect()
  at AtomicTorch.GameEngine.Common.MasterserverClient.MasterServerClient.Connec
Sync()

any help?

[askew1]

I was just able to connect to the Master Server so I believe it's working. It still looks like something on your side is blocking the connection attempt.

28.3.15 12:29:04.9030 [IMP] MasterServerClient: SocketClient: Socket-client trying to connect to: 69.162.166.150:4003 (UDP)
Connecting timeout: 3s | Connection timeout: 10s
28.3.15 12:29:05.0550 [IMP] MasterServerClient: SocketClient: Socket-client connected to: 69.162.166.150:4003 (UDP)
28.3.15 12:29:05.0550 [IMP] MasterServerClient: Connection to Master Server atomictorch.com:4003 established successfully

[ai_enabled]

i just bought the game and i'm unable to connect to the master sever. tried stable and experimental. with your launcher and direct download from your website. my computer and internet connection works. every other game, online or offline works. i disabled my firewall, i disabled my anti-virus, heck i did everything even tired it on a different computer. i changed my dns-server to the google one because i read you had problems with your dns resolution. i flushed my local dns-cache. no difference.

Hello! On our side the master server is running normally. As you can open the website, you can connect to the master server - it's located on the same IP address.
Do you using a network proxy or VPN?
If you still not able to connect, please post the result of ping to atomictorch.com
Regards!

[jmk]

the ip address is reachable else i couldn't download or visit your website. it's very strange. i don't use any proxy or vpn connection. all outgoing traffic is allowed. well. thanks for your help. i then have to look into my setup, very very strange.