Author Topic: Cannot Connect to Master Server  (Read 576 times)

Drithaan

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Cannot Connect to Master Server
« on: March 16, 2022, 07:43:33 pm »
In addition to standard troubleshooting prompts:
Can ping atomictorch.com
Cannot telnet to atomictorch.com port 4010.
Same results occur with firewalls off (Windows Defender Firewall and Router Firewall off returns same results)
Client is running in Administrator.
Log files to be shared as multiple messages

Game version: 2.1.1 (No expansion)
Game mode: Main Menu
Bug Location: Main Menu   
Steps to Reproduce: Start Game
Reproduction Rate: 100%
Screenshot: Can provide if needed, all that is seen is Internet error: Can't connect to the Master Server. Please check your Internet connection. [Try again] [Quit]
Bug Description: On startup,
Mods used:None, fresh install
Logs:



16.3.22 22:07:27.1870 [IMP] Log file opened. Time UTC offset is: -04:00:00
16.3.22 22:07:27.2030 [IMP] VoidExpanse game client runtime v2.1.1
AtomicTorch Studio (c) 2013-2015
All rights reserved.
16.3.22 22:07:27.2060 [IMP] Operations timed using the system's high-resolution performance counter.
  Timer is accurate within 100 nanoseconds
  Timer frequency in ticks per second = 10000000
16.3.22 22:07:27.2060 [IMP] System info:
OS: Windows 10  (10.0.0) 64bit
CPU: AMD Ryzen 7 3750H with Radeon Vega Mobile Gfx  (cores 8)
RAM: 8001Mb
GPU: NVIDIA GeForce GTX 1650 (3072Mb VRAM, shaders 50, shadows=yes, stencil=yes)
Screen resolution: 1920x1080 (HiDPI=no)
Renderer: Direct3D 11.0 [level 11.0]
Launch command line: C:\Program Files (x86)\Steam\steamapps\common\VoidExpanse\VoidExpanse.exe
Current path: C:\Program Files (x86)\Steam\steamapps\common\VoidExpanse
Static data path: C:\Program Files (x86)\Steam\steamapps\common\VoidExpanse
Dynamic data path: C:\Users\jenwi\OneDrive\Documents\AtomicTorchStudio\VoidExpanse
Texture loading plugin supported: yes
16.3.22 22:07:27.3570 [INF] The configuration file saved successfully.
16.3.22 22:07:27.3600 [IMP] Mods catalog info (known mods locations):
Core folder: "C:\Program Files (x86)\Steam\steamapps\common\VoidExpanse\Core"
Mods folder (primary): "C:\Program Files (x86)\Steam\steamapps\common\VoidExpanse\Mods"
Mods folder (secondary): "C:\Users\jenwi\OneDrive\Documents\AtomicTorchStudio\VoidExpanse\Mods"
16.3.22 22:07:27.4800 [IMP] Mods catalog initialzed. Available files:
core_1.0.0
16.3.22 22:07:27.4840 [IMP] Cache root path: C:\Users\jenwi\AppData\Local\Temp\AtomicTorchStudio\VoidExpanse
16.3.22 22:07:27.4920 [IMP] Steam subscribed mods count: 0
16.3.22 22:07:27.5030 [IMP] Starting hooking expansions: available mods: core
16.3.22 22:07:27.5040 [IMP] Hooking expansion: DLC1 -> mod file is <not hooked>
16.3.22 22:07:27.5050 [IMP] Mods config location: "C:\Users\jenwi\OneDrive\Documents\AtomicTorchStudio\VoidExpanse\ModsConfig.xml"
Active core/mods list:
  * core - ClientServer v1.0.0 (from file "C:\Program Files (x86)\Steam\steamapps\common\VoidExpanse\Core\core.cpk")
16.3.22 22:07:27.5950 [IMP] Virtual file system initialized successfully:
Core mod: core
Mods list:
   --no mods--
Total files count: 2643
16.3.22 22:07:28.0970 [IMP] Reloading XML data for XmlLanguagesProvider. Data validation is: disabled
16.3.22 22:07:28.1120 [IMP] Xml data loading result: success
Loaded objects types:
languagedefinitions: 2

16.3.22 22:07:28.1891 [IMP] Current language: en_us
16.3.22 22:07:28.4181 [IMP] [Stopwatch] localize xmls: 223ms
16.3.22 22:07:28.4181 [IMP] Localization: total 96 XML files localized
16.3.22 22:07:28.4181 [IMP] Localization initialized for language en_us
16.3.22 22:07:28.4201 [IMP] Reloading XML data for XmlDataProvider. Data validation is: disabled
16.3.22 22:07:28.4891 [IMP] Xml file data/skills/piloting/critical_optimization.xml is ignored
16.3.22 22:07:28.6911 [IMP] [Stopwatch] loading xmls: 246ms
16.3.22 22:07:28.7051 [IMP] Xml data loading result: success
Loaded objects types:
asteroids: 6
characters: 10
skills: 116
itemboosters: 15
itemconsumables: 8
itemdevices: 14
itemengines: 8
itemfueltanks: 6
itemgenerators: 7
itemgrapplers: 5
itemhulls: 37
itemstatics: 18
itemresources: 18
itemradars: 7
itemrcss: 7
itemshields: 12
itemweapons: 68
spacestations: 5
jumpgates: 1
trails: 16
spaceobjects: 9
topics: 74
npctypes: 77
crates: 3
visualeffects: 7
decorations: 4
itemlists: 23
factions: 6
playlists: 24
specialobjects: 5

16.3.22 22:07:28.7051 [IMP] Physics FPS set to: 20; Input Cursor update rate per second set to: 20
16.3.22 22:07:28.7071 [IMP] Current log severity: Important
16.3.22 22:07:28.7111 [IMP] UnityApi was reset
16.3.22 22:07:28.7981 [IMP] Command binding completed successfully. Total bound commands count: 286.
16.3.22 22:07:28.8641 [IMP] GameStats: successfully loaded from "C:\Users\jenwi\OneDrive\Documents\AtomicTorchStudio\VoidExpanse\Stats.db"
16.3.22 22:07:28.8881 [IMP] GameClient: Modules initialized: Master, Auth, Chat, Items, Misc, Player, World, Dialog, Singleplayer, Device, Station, Party, Hack, Core
16.3.22 22:07:28.9301 [IMP] New game session created.
16.3.22 22:07:28.9871 [IMP] Applying all client settings
16.3.22 22:07:28.9941 [IMP] No need to switch display - already selected Display 0
16.3.22 22:07:28.9941 [IMP] Achievements givers initiated. Total 4 givers.
16.3.22 22:07:28.9961 [IMP] Set resolution invoked 1920x1080
16.3.22 22:07:28.9961 [IMP] Screen resolution change no need to 1920x1080
16.3.22 22:07:28.9971 [IMP] Set Display mode invoked: go to Fullscreen
16.3.22 22:07:28.9971 [IMP] TEXTURES REFRESH ALREADY IN PROGRESS OR PLUGIN NOT INITIALIZED YET
16.3.22 22:07:28.9981 [IMP] Hide cursor
16.3.22 22:07:28.9991 [IMP] Current quality level: Level4 (Level4)
16.3.22 22:07:29.0021 [IMP] Frame limit setting: VSync; TargetFrameRate: -1; vSync count: 1
16.3.22 22:07:29.0041 [IMP] Set anti-aliasing setting: MSAAx8
16.3.22 22:07:29.0081 [IMP] Color blind mode: Off
16.3.22 22:07:29.0091 [IMP] Applying AutoPauseSingleplayer: True
16.3.22 22:07:29.0121 [IMP] Star dust layers count: 4
16.3.22 22:07:29.0131 [IMP] Trails length set to: Long
16.3.22 22:07:29.0221 [IMP] Hide cursor
16.3.22 22:07:29.0281 [IMP] AvatarsCache released
16.3.22 22:07:29.0391 [IMP] TextureCache released
16.3.22 22:07:29.0581 [IMP] ModelsLoader and Materials cache cleared
16.3.22 22:07:29.0641 [IMP] UnityApi was reset
16.3.22 22:07:29.0661 [IMP] ClientThreadHelper_Current clear
16.3.22 22:07:29.0781 [IMP] CustomThreadPool ClientThreadHelper_Current dispose started
16.3.22 22:07:29.0781 [IMP] CustomThreadPool ClientThreadHelper_Current disposed
16.3.22 22:07:29.0781 [IMP] ClientThreadHelper_Current destroyed
16.3.22 22:07:29.0801 [IMP] ClientThreadHelper_Current created with 8 total threads (8 active threads maximum)
16.3.22 22:07:29.1401 [IMP] MasterServerClient: UDPClient: Socket-client trying to connect to: 51.75.67.219:4010 (UDP)
Connecting timeout: 5s | Connection timeout: 30s
16.3.22 22:07:29.1471 [IMP] Preloading control in cache
16.3.22 22:07:29.1551 [IMP] GalaxyRenderer: current star system is null (MainMenu maybe?): id=0
16.3.22 22:07:29.1691 [IMP] First time loading texture with the texture plugin. Texture: content/textures/backgrounds/nebulas_generic/nebula_5.jpg|mipmap=1|transparent=1|premultAlpha=0|normalmap=0|compressed=1|linear=0|raw=0|filterMode=Trilinear|canUnload=True
16.3.22 22:07:29.2901 [IMP] UpdateMusic(): state=MainMenu
16.3.22 22:07:29.2921 [IMP] Preloading control in cache for state: Options
16.3.22 22:07:29.3681 [IMP] Window instantiated:
16.3.22 22:07:29.8332 [IMP] Controls preloaded to cache
16.3.22 22:07:29.8342 [IMP] Starting nebulas loading for current star system: currentLoadingId=1 color code: 0.4846549 seed: 412764093
16.3.22 22:07:29.8442 [IMP] Nebulas generated: BaseColor=0.5 (ColorIndex=Purple, Seed=412764093)
16.3.22 22:07:29.8592 [IMP] Loading XAML control: AtomicTorch.SpaceRPG.Client.U nity.UI.Menus.MainMenu
16.3.22 22:07:29.9052 [IMP] State became inactive: MainMenu
16.3.22 22:07:29.9052 [IMP] Modal state opened: MasterLogin
16.3.22 22:07:29.9052 [IMP] State became active: MasterLogin
16.3.22 22:07:29.9052 [IMP] AudioSystem toggled mute sounds: yes
16.3.22 22:07:30.2222 [IMP] Stop local server request
16.3.22 22:07:30.2552 [IMP] Loading XAML control: AtomicTorch.SpaceRPG.Client.U nity.UI.Menus.Auth.SteamAuthW indow
16.3.22 22:07:30.3212 [IMP] Dialog window shown: Connecting to Master Server: AtomicTorch.SpaceRPG.Client.U nity.UI.Game.LoadingDisplayCo ntrol
16.3.22 22:07:30.3752 [IMP] Window instantiated: Master Login Menu State(Clone)
16.3.22 22:07:30.3772 [IMP] Loading screen (MainMenu) waiting:
IsModelsLoaded: yes
IsTexturesLoaded: no
IsBackgroundsRendered: no
Tasks remains: bg_thread_count=7, mainthread_count=0
16.3.22 22:07:30.5042 [IMP] Opening window: Dialog window "Connecting to Master Server"
16.3.22 22:07:30.5042 [IMP] ZIndex for window Dialog window "Connecting to Master Server" set to 602
16.3.22 22:07:30.5092 [IMP] Hide cursor
16.3.22 22:07:30.5202 [IMP] Window will be opened after delay: Dialog window "Connecting to Master Server" delay: 400ms. ZIndexOffset: 500
16.3.22 22:07:30.5202 [IMP] Opening window: SteamAuthWindowControl
16.3.22 22:07:30.5202 [IMP] ZIndex for window SteamAuthWindowControl set to 104
16.3.22 22:07:30.5212 [IMP] Hide cursor
16.3.22 22:07:30.5212 [IMP] Window will be opened now: SteamAuthWindowControl. ZIndexOffset: 0
16.3.22 22:07:30.7332 [IMP] Steam encrypted ticket response success: k_EResultOK bIoFailure: False
16.3.22 22:07:30.7492 [IMP] Loading screen (MainMenu) waiting:
IsModelsLoaded: yes
IsTexturesLoaded: no
IsBackgroundsRendered: yes
Tasks remains: bg_thread_count=8, mainthread_count=0
16.3.22 22:07:30.8933 [IMP] Loading screen (MainMenu) waiting:
IsModelsLoaded: yes
IsTexturesLoaded: no
IsBackgroundsRendered: yes
Tasks remains: bg_thread_count=3, mainthread_count=1


Drithaan

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Re: Cannot Connect to Master Server
« Reply #1 on: March 16, 2022, 07:44:26 pm »
LOGS Part 2:

16.3.22 22:07:31.1993 [IMP] AudioSystem toggled mute sounds: no
16.3.22 22:07:31.2133 [IMP] Primary playlist switched to: playlist_special_menu
16.3.22 22:07:31.2143 [IMP] Next track is content/music/menu_001.ogg. Playlist: playlist_special_menu
16.3.22 22:07:31.2163 [IMP] Play music: menu_001.ogg; queue mode: NoQueue; transition: Fade
16.3.22 22:07:31.2193 [IMP] PlayMusicSimple(): menu_001.ogg
16.3.22 22:07:31.7048 [IMP] Cursor shown: Pointer cursor
16.3.22 22:07:31.8938 [IMP] Cursor shown: Pointer cursor
16.3.22 22:07:31.8938 [IMP] Cursor shown: Pointer cursor
16.3.22 22:07:34.2457 [IMP] MasterServerClient: Unable to connect to Master Server atomictorch.com:4010 UDP: timeout reached
16.3.22 22:07:36.5219 [IMP] State became inactive: MasterLogin
16.3.22 22:07:36.5228 [IMP] Modal state opened: Console
16.3.22 22:07:36.5228 [IMP] State became active: Console
16.3.22 22:07:36.5369 [IMP] Loading XAML control: AtomicTorch.SpaceRPG.Client.U nity.UI.ConsoleWindow
16.3.22 22:07:36.5869 [IMP] Window instantiated: Console State(Clone)
16.3.22 22:07:36.6309 [IMP] Opening window: no name window
16.3.22 22:07:36.6319 [IMP] ZIndex for window no name window set to 1606
16.3.22 22:07:36.6319 [IMP] Cursor shown: Pointer cursor
16.3.22 22:07:36.6319 [IMP] Window will be opened now: no name window. ZIndexOffset: 1500
16.3.22 22:07:40.2579 [IMP] MasterServerClient: Unable to connect to Master Server atomictorch.com:4010 TCP: timeout reached
16.3.22 22:07:41.2609 [IMP] MasterServerClient: UDPClient: Socket-client trying to connect to: 51.75.67.219:4010 (UDP)
Connecting timeout: 5s | Connection timeout: 30s
16.3.22 22:07:46.3178 [IMP] MasterServerClient: Unable to connect to Master Server atomictorch.com:4010 UDP: timeout reached
16.3.22 22:07:52.3254 [IMP] MasterServerClient: Unable to connect to Master Server atomictorch.com:4010 TCP: timeout reached
16.3.22 22:07:53.3265 [IMP] MasterServerClient: UDPClient: Socket-client trying to connect to: 51.75.67.219:4010 (UDP)
Connecting timeout: 5s | Connection timeout: 30s
16.3.22 22:07:56.0097 [IMP] Window will be closed: no name window
16.3.22 22:07:56.1679 [IMP] Modal state closed: Console
16.3.22 22:07:56.1689 [IMP] Window no name window is already closing or closed
16.3.22 22:07:56.1919 [IMP] State became inactive: Console
16.3.22 22:07:56.1919 [IMP] State became active: MasterLogin
16.3.22 22:07:56.1929 [IMP] Window closed: no name window
16.3.22 22:07:56.1939 [IMP] Cursor shown: Pointer cursor
16.3.22 22:07:56.1949 [IMP] AssociatedState will be closed because its window closed: null
16.3.22 22:07:57.4867 [IMP] OnApplicationFocus: game is not focused.
16.3.22 22:07:57.4867 [IMP] AudioSystem toggled mute sounds: yes
16.3.22 22:07:57.4867 [IMP] AudioSystem toggled mute music: yes
16.3.22 22:07:57.4867 [IMP] Pause music: menu_001.ogg
16.3.22 22:07:57.4877 [IMP] Updated last playing music for: content/music/menu_001.ogg at samplesTime=1152000
16.3.22 22:07:58.3539 [IMP] Updated last playing music for: content/music/menu_001.ogg at samplesTime=1190912
16.3.22 22:07:58.3819 [IMP] MasterServerClient: Unable to connect to Master Server atomictorch.com:4010 UDP: timeout reached
16.3.22 22:07:58.3829 [ERR] Failed to establish connection with the Master Server (atomictorch.com:4010), go to offline mode
16.3.22 22:07:58.3839 [IMP] Window will be closed: Dialog window "Connecting to Master Server"
16.3.22 22:07:58.3869 [IMP] Dialog window shown: Internet error: Can't connect to the Master Server. Please check your Internet connection. [Try again] [Quit]
16.3.22 22:07:58.4069 [IMP] Opening window: Dialog window "Internet error"
16.3.22 22:07:58.4069 [IMP] ZIndex for window Dialog window "Internet error" set to 606
16.3.22 22:07:58.4069 [IMP] Cursor shown: Pointer cursor
16.3.22 22:07:58.4069 [IMP] Window will be opened now: Dialog window "Internet error". ZIndexOffset: 500
16.3.22 22:07:58.5573 [IMP] Window closed: Dialog window "Connecting to Master Server"
16.3.22 22:07:58.5583 [IMP] Cursor shown: Pointer cursor
16.3.22 22:08:29.9018 [IMP] Game stats: backup by timer cancelled - no pending changes to save on hard drive
16.3.22 22:09:29.9036 [IMP] Game stats: backup by timer cancelled - no pending changes to save on hard drive
16.3.22 22:10:29.9070 [IMP] Game stats: backup by timer cancelled - no pending changes to save on hard drive
16.3.22 22:10:50.6414 [IMP] OnApplicationFocus: game is focused.
16.3.22 22:10:50.6414 [IMP] AudioSystem toggled mute sounds: no
16.3.22 22:10:50.6414 [IMP] AudioSystem toggled mute music: no
16.3.22 22:10:50.6414 [IMP] Resume music: menu_001.ogg
16.3.22 22:10:50.6414 [IMP] PlayMusicSimple(): menu_001.ogg
16.3.22 22:10:50.6624 [IMP] TEXTURES REFRESH STARTED!
16.3.22 22:10:50.6634 [IMP] Cursor shown: Pointer cursor
16.3.22 22:10:50.6784 [IMP] Cleanup avatars cache...
16.3.22 22:10:50.6784 [IMP] Avatars textures reloaded: avatars count is 0
16.3.22 22:10:50.6894 [IMP] TEXTURES REFRESH COMPLETED
16.3.22 22:10:54.3097 [IMP] Dialog window shown: Connecting to Master Server: AtomicTorch.SpaceRPG.Client.U nity.UI.Game.LoadingDisplayCo ntrol
16.3.22 22:10:54.3197 [IMP] Window will be closed: Dialog window "Internet error"
16.3.22 22:10:54.3327 [IMP] Opening window: Dialog window "Connecting to Master Server"
16.3.22 22:10:54.3337 [IMP] ZIndex for window Dialog window "Connecting to Master Server" set to 606
16.3.22 22:10:54.3337 [IMP] Cursor shown: Pointer cursor
16.3.22 22:10:54.3337 [IMP] Window will be opened after delay: Dialog window "Connecting to Master Server" delay: 400ms. ZIndexOffset: 500
16.3.22 22:10:54.4628 [IMP] Window closed: Dialog window "Internet error"
16.3.22 22:10:54.4628 [IMP] Cursor shown: Pointer cursor
16.3.22 22:10:59.3186 [IMP] MasterServerClient: Unable to connect to Master Server atomictorch.com:4010 TCP: timeout reached
16.3.22 22:11:00.3197 [IMP] MasterServerClient: UDPClient: Socket-client trying to connect to: 51.75.67.219:4010 (UDP)
Connecting timeout: 5s | Connection timeout: 30s
16.3.22 22:11:01.6518 [IMP] OnApplicationFocus: game is not focused.
16.3.22 22:11:01.6518 [IMP] AudioSystem toggled mute sounds: yes
16.3.22 22:11:01.6528 [IMP] AudioSystem toggled mute music: yes
16.3.22 22:11:01.6528 [IMP] Pause music: menu_001.ogg
16.3.22 22:11:01.6528 [IMP] Updated last playing music for: content/music/menu_001.ogg at samplesTime=1674240
16.3.22 22:11:02.4824 [IMP] Updated last playing music for: content/music/menu_001.ogg at samplesTime=1712128
16.3.22 22:11:05.3756 [IMP] MasterServerClient: Unable to connect to Master Server atomictorch.com:4010 UDP: timeout reached
16.3.22 22:11:06.8427 [IMP] OnApplicationFocus: game is focused.
16.3.22 22:11:06.8427 [IMP] AudioSystem toggled mute sounds: no
16.3.22 22:11:06.8427 [IMP] AudioSystem toggled mute music: no
16.3.22 22:11:06.8427 [IMP] Resume music: menu_001.ogg
16.3.22 22:11:06.8427 [IMP] PlayMusicSimple(): menu_001.ogg
16.3.22 22:11:06.8667 [IMP] TEXTURES REFRESH STARTED!
16.3.22 22:11:06.8667 [IMP] Cursor shown: Pointer cursor
16.3.22 22:11:06.8707 [IMP] Cleanup avatars cache...
16.3.22 22:11:06.8707 [IMP] Avatars textures reloaded: avatars count is 0
16.3.22 22:11:06.8747 [IMP] TEXTURES REFRESH COMPLETED
16.3.22 22:11:07.2347 [IMP] State became inactive: MasterLogin
16.3.22 22:11:07.2357 [IMP] Modal state opened: Console
16.3.22 22:11:07.2357 [IMP] State became active: Console
16.3.22 22:11:07.2467 [IMP] Loading XAML control: AtomicTorch.SpaceRPG.Client.U nity.UI.ConsoleWindow
16.3.22 22:11:07.2547 [IMP] Window instantiated: Console State(Clone)
16.3.22 22:11:07.2827 [IMP] Opening window: no name window
16.3.22 22:11:07.2827 [IMP] ZIndex for window no name window set to 1606
16.3.22 22:11:07.2827 [IMP] Cursor shown: Pointer cursor
16.3.22 22:11:07.2837 [IMP] Window will be opened now: no name window. ZIndexOffset: 1500
16.3.22 22:11:11.0209 [IMP] OnApplicationFocus: game is not focused.
16.3.22 22:11:11.0209 [IMP] AudioSystem toggled mute sounds: yes
16.3.22 22:11:11.0209 [IMP] AudioSystem toggled mute music: yes
16.3.22 22:11:11.0209 [IMP] Pause music: menu_001.ogg
16.3.22 22:11:11.0209 [IMP] Updated last playing music for: content/music/menu_001.ogg at samplesTime=1895424
16.3.22 22:11:11.3837 [IMP] MasterServerClient: Unable to connect to Master Server atomictorch.com:4010 TCP: timeout reached
16.3.22 22:11:11.8085 [IMP] OnApplicationFocus: game is focused.
16.3.22 22:11:11.8085 [IMP] AudioSystem toggled mute sounds: no
16.3.22 22:11:11.8085 [IMP] AudioSystem toggled mute music: no
16.3.22 22:11:11.8085 [IMP] Resume music: menu_001.ogg
16.3.22 22:11:11.8085 [IMP] PlayMusicSimple(): menu_001.ogg
16.3.22 22:11:11.8335 [IMP] TEXTURES REFRESH STARTED!
16.3.22 22:11:11.8335 [IMP] Cursor shown: Pointer cursor
16.3.22 22:11:11.8455 [IMP] Cleanup avatars cache...
16.3.22 22:11:11.8455 [IMP] Avatars textures reloaded: avatars count is 0

Drithaan

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Re: Cannot Connect to Master Server
« Reply #2 on: March 16, 2022, 07:44:41 pm »
LOGS Part 3:
16.3.22 22:11:11.8535 [IMP] TEXTURES REFRESH COMPLETED
16.3.22 22:11:12.3857 [IMP] MasterServerClient: UDPClient: Socket-client trying to connect to: 51.75.67.219:4010 (UDP)
Connecting timeout: 5s | Connection timeout: 30s
16.3.22 22:11:15.1726 [IMP] OnApplicationFocus: game is not focused.
16.3.22 22:11:15.1736 [IMP] AudioSystem toggled mute sounds: yes
16.3.22 22:11:15.1796 [IMP] AudioSystem toggled mute music: yes
16.3.22 22:11:15.1796 [IMP] Pause music: menu_001.ogg
16.3.22 22:11:15.1796 [IMP] Updated last playing music for: content/music/menu_001.ogg at samplesTime=2041856
16.3.22 22:11:16.1492 [IMP] Updated last playing music for: content/music/menu_001.ogg at samplesTime=2084864
16.3.22 22:11:17.4413 [IMP] MasterServerClient: Unable to connect to Master Server atomictorch.com:4010 UDP: timeout reached
16.3.22 22:11:23.4497 [IMP] MasterServerClient: Unable to connect to Master Server atomictorch.com:4010 TCP: timeout reached
16.3.22 22:11:23.4507 [ERR] Failed to establish connection with the Master Server (atomictorch.com:4010), go to offline mode
16.3.22 22:11:23.4507 [IMP] Window will be closed: Dialog window "Connecting to Master Server"
16.3.22 22:11:23.4517 [IMP] Dialog window shown: Internet error: Can't connect to the Master Server. Please check your Internet connection. [Try again] [Quit]
16.3.22 22:11:23.4657 [IMP] Opening window: Dialog window "Internet error"
16.3.22 22:11:23.4657 [IMP] ZIndex for window Dialog window "Internet error" set to 608
16.3.22 22:11:23.4657 [IMP] Cursor shown: Pointer cursor
16.3.22 22:11:23.4657 [IMP] Window will be opened now: Dialog window "Internet error". ZIndexOffset: 500
16.3.22 22:11:23.6077 [IMP] Window closed: Dialog window "Connecting to Master Server"
16.3.22 22:11:23.6087 [IMP] Cursor shown: Pointer cursor
16.3.22 22:11:29.9064 [IMP] Game stats: backup by timer cancelled - no pending changes to save on hard drive
16.3.22 22:11:58.9276 [IMP] OnApplicationFocus: game is focused.
16.3.22 22:11:58.9276 [IMP] AudioSystem toggled mute sounds: no
16.3.22 22:11:58.9286 [IMP] AudioSystem toggled mute music: no
16.3.22 22:11:58.9286 [IMP] Resume music: menu_001.ogg
16.3.22 22:11:58.9286 [IMP] PlayMusicSimple(): menu_001.ogg
16.3.22 22:11:58.9536 [IMP] TEXTURES REFRESH STARTED!
16.3.22 22:11:58.9536 [IMP] Cursor shown: Pointer cursor
16.3.22 22:11:58.9586 [IMP] Cleanup avatars cache...
16.3.22 22:11:58.9596 [IMP] Avatars textures reloaded: avatars count is 0
16.3.22 22:11:58.9676 [IMP] TEXTURES REFRESH COMPLETED
16.3.22 22:12:08.3836 [IMP] Window will be closed: no name window
16.3.22 22:12:08.5316 [IMP] Modal state closed: Console
16.3.22 22:12:08.5316 [IMP] Window no name window is already closing or closed
16.3.22 22:12:08.5326 [IMP] State became inactive: Console
16.3.22 22:12:08.5326 [IMP] State became active: MasterLogin
16.3.22 22:12:08.5336 [IMP] Window closed: no name window
16.3.22 22:12:08.5336 [IMP] Cursor shown: Pointer cursor
16.3.22 22:12:08.5336 [IMP] AssociatedState will be closed because its window closed: null
16.3.22 22:12:09.9642 [IMP] Window will be closed: Dialog window "Internet error"
16.3.22 22:12:10.1142 [IMP] Window closed: Dialog window "Internet error"
16.3.22 22:12:10.1142 [IMP] Cursor shown: Pointer cursor
16.3.22 22:12:10.1302 [IMP] Application quit procedure started
16.3.22 22:12:10.1302 [IMP] Loading splash screen "quit" go overlay
16.3.22 22:12:10.1312 [IMP] Hide cursor
16.3.22 22:12:10.1362 [IMP] Loading splash screen added: "quit"
16.3.22 22:12:10.6833 [IMP] OnApplicationFocus: game is not focused.
16.3.22 22:12:10.6833 [IMP] AudioSystem toggled mute sounds: yes
16.3.22 22:12:10.6833 [IMP] AudioSystem toggled mute music: yes
16.3.22 22:12:10.6833 [IMP] Pause music: menu_001.ogg
16.3.22 22:12:10.6833 [IMP] Updated last playing music for: content/music/menu_001.ogg at samplesTime=2600960
16.3.22 22:12:10.8703 [IMP] Application quit: onLoadingShown()
16.3.22 22:12:11.3713 [IMP] Cursor shown: Pointer cursor
16.3.22 22:12:11.6773 [IMP] GameStats: successfully saved at "C:\Users\jenwi\OneDrive\Documents\AtomicTorchStudio\VoidExpanse\Stats.db"
16.3.22 22:12:11.6773 [IMP] Hide cursor - quit or scene change...
16.3.22 22:12:11.6773 [IMP] Stop local server request
16.3.22 22:12:11.6783 [IMP] Voice system disposed
16.3.22 22:12:11.6783 [IMP] Audio system disposed
16.3.22 22:12:11.6803 [IMP] CustomThreadPool ClientThreadHelper_Current dispose started
16.3.22 22:12:11.6803 [IMP] CustomThreadPool ClientThreadHelper_Current disposed
16.3.22 22:12:11.6803 [IMP] ClientThreadHelper_Current destroyed
16.3.22 22:12:11.6803 [IMP] CustomThreadPool ClientThreadHelper_Static dispose started
16.3.22 22:12:11.6803 [IMP] CustomThreadPool ClientThreadHelper_Static disposed
16.3.22 22:12:11.6803 [IMP] ClientThreadHelper_Static destroyed
16.3.22 22:12:11.6803 [IMP] Application quit: success
16.3.22 22:12:11.6823 [IMP] Log file closed

ai_enabled

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Re: Cannot Connect to Master Server
« Reply #3 on: March 16, 2022, 07:47:36 pm »
Hello!

Thank you for reporting the issue. It's resolved now, please try again.
Embarrassingly, there was an issue on the network side of the master server for VoidExpanse.

Regards!

Drithaan

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Re: Cannot Connect to Master Server
« Reply #4 on: March 16, 2022, 07:49:51 pm »
Thanks for the quick turnaround :)