Author Topic: Error at start  (Read 538 times)

Bane

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Error at start
« on: December 14, 2020, 10:25:22 pm »
My girlfriend tryed to log at my computer with her account to play cryofall and now i cant login anymore. All the time that i try i receive a message of error.
Im playing in a PvP server and time is running, i hope this is will fixed fast.

ai_enabled

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Re: Error at start
« Reply #1 on: December 14, 2020, 10:28:03 pm »
Hello!

Have you tried restarting the Steam Client? Please contact us via email support@atomictorch.com and share screenshots of the errors you have.

Regards!

ai_enabled

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Re: Error at start
« Reply #2 on: December 14, 2020, 11:40:24 pm »
In any case, please try deleting this folder as it stores your account ticket and game options (and mods too): Documents/AtomicTorchStudio/CryoFall

ai_enabled

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Re: Error at start
« Reply #3 on: December 15, 2020, 04:31:05 am »
It was reported by several other Steam players.
The issue is resolved now.

We've investigated the issue and turns out the hosting provider we're using has an issue with Windows Server or BIOS which prevents it from properly synchronizing the time (it suddenly started offsetting UTC time by 1 hour ahead, and time service synchronization doesn't fix this).

Due to this the Steam authentication didn't work properly.

We've manually changed the machine time for now so it should work properly again. Please try now!

Meanwhile, we have contacted the server provider support and are awaiting the proper fix.

Regards!
« Last Edit: December 15, 2020, 04:39:27 am by ai_enabled »

Bane

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Re: Error at start
« Reply #4 on: December 15, 2020, 06:03:03 am »
Thank you ai_enabled. You are the best!