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[If it doesn't help]

#21

Bug reports / Re: Game Not Start

Last post by ai_enabled - November 18, 2023, 10:49:51 AM

Did everything you asked for...did not use OneDrive, but to make sure i uninstalled, reinstalled it and tried in every step to run Cryofall.

In CrashDumps are no files related to Cryofall oder dotnet in there.

Is a fresh log of the start of the beta r32 helpful? This version runs without problems.

Thank you for the log files, I've checked them. There are definitely no issues related to OneDrive (there are no signs of it in the log).

The primary technical difference which may affect the game execution between the version R32 (which you've reported as working properly) and the version R33 (the actual one) of the game is that we've switched to use .NET 6 runtime instead of .NET 5 (which is currently outdated and no longer supported while .NET 6 is LTS (long-time support) version).

.NET is bundled with the game so it doesn't depend on .NET in your Windows installation and every player has the same .NET runtime running the game. However, there are still some system dependencies as .NET itself uses Windows DLLs.

I believe the problem is likely with some of .NET 6 system prerequisites/dependencies. They're unlikely to be missing in your Windows 10 installation (you're using the latest version) so perhaps some of the system files (DLLs) are damaged.
Please try installing this:
    Microsoft Visual C++ 2015-2019 Redistributable 64-bit
    https://aka.ms/vs/16/release/vc_redist.x64.exe
A system reboot may be required.

If it doesn't help, I'm not sure what to suggest...probably your Windows installation is damaged and requires repair (we've always tested the game on a clean Windows 10 installation and ensured that there are no issues; so it all depends on your Windows installation). Reinstalling Windows 10 (or upgrading it to Windows 11 which is free but may be not supported by your PC) will likely resolve the issue but I will not suggest doing this as it may be time consuming and you may lose some of your files of programsΓÇöit's worth it only if you have similar issues with other games and software.

Regards!

#22

Bug reports / Re: Game Not Start

Last post by ai_enabled - November 18, 2023, 06:57:41 AM

Did everything you asked for...did not use OneDrive, but to make sure i uninstalled, reinstalled it and tried in every step to run Cryofall.

In CrashDumps are no files related to Cryofall oder dotnet in there.

Is a fresh log of the start of the beta r32 helpful? This version runs without problems.

Anything is better than nothing, please provide these log files.

#23

Bug reports / Re: Game Not Start

Last post by Flanagan - November 18, 2023, 06:14:36 AM

Did everything you asked for...did not use OneDrive, but to make sure i uninstalled, reinstalled it and tried in every step to run Cryofall.

In CrashDumps are no files related to Cryofall oder dotnet in there.

Is a fresh log of the start of the beta r32 helpful? This version runs without problems.

#24

Bug reports / Re: Game Not Start

Last post by ai_enabled - November 17, 2023, 02:51:54 PM

Hello

thanks for the quick reply. Unfortunately no new folder was created. Even after reinstalling there is no folder and no file. I can only provide the old ones

Apparently the game either cannot launch or cannot access this folder to store the log files.
Let's start with the latter idea. There were a few reports when an issue with Microsoft OneDrive prevented the game from accessing Documents folder (so it crashed on launch and was unable to write the log files about it; fixing the folder access issue resolved the both problems). Are you using Microsoft OneDrive to sync your Documents folder? In that case we recommend reinstalling OneDrive (https://www.microsoft.com/en/microsoft-365/onedrive/download?ocid=oo_support_mix_marvel_ups_support_smconedrive_inline&rtc=1) or removing it altogether (sometimes removing it still doesn't resolve the issue but reinstalling does).
If you're certain there is no issue with OneDrive, please check whether you have any crash-related files. Please navigate to this folder (copy-paste it to the Explorer's address bar):

Code Select Expand

%LOCALAPPDATA%\CrashDumps
The folder might be missing though. If it's available and you see any recent files related to CryoFall or dotnet there, please upload them to any cloud hosting and send the link in a private message to me.

Regards!

#25

Bug reports / Re: Game Not Start

Last post by Flanagan - November 17, 2023, 12:04:01 PM

(to ensure the log files are fresh please delete this folder altogether, then launch the game so it will create new log files)
We will have a look ASAP.

Regards!

Hello

thanks for the quick reply. Unfortunately no new folder was created. Even after reinstalling there is no folder and no file. I can only provide the old ones

#26

Bug reports / Re: Game Not Start

Last post by ai_enabled - November 17, 2023, 06:50:24 AM

I have a similar problem.

I have bought the game in steam an since a few month the game does not start. If I start the Version legacy-r32 i have no problems, but i can't join the servers. Therefore i have to update the game. After the update the game doesn't start again.

I tried to fix it with steam, deinstalled an installed the game, update all drivers, deinstalled an installed netframework.

Any Ideas?

Hello!
Please reach us over email at support@atomictorch.com
Please attach the latest log files from this folder: Documents\AtomicTorchStudio\CryoFall\Logs
(to ensure the log files are fresh please delete this folder altogether, then launch the game so it will create new log files)
We will have a look ASAP.

Regards!

#27

Bug reports / Re: Game Not Start

Last post by Flanagan - November 17, 2023, 06:47:51 AM

I have a similar problem.

I have bought the game in steam an since a few month the game does not start. If I start the Version legacy-r32 i have no problems, but i can't join the servers. Therefore i have to update the game. After the update the game doesn't start again.

I tried to fix it with steam, deinstalled an installed the game, update all drivers, deinstalled an installed netframework.

Any Ideas?

#28

Help section / Re: Server Query

Last post by ai_enabled - November 15, 2023, 04:32:38 AM

Well done!
It's in our tasks list, but unfortunately we don't have a specific timeline for the next patch for CryoFall. The game has been finalized for over a year, so it's on maintenance and upkeep. I don't know when we will be able to continue development.

Regards!

#29

Help section / Re: Server Query

Last post by BaxAndrei - November 14, 2023, 10:41:32 AM

There it is: https://github.com/tltneon/lgsl/commit/dcc7eb844a6fff3885131c80d301e74c07b78190

But it would be useful in the future to add an official query to make it easier for players to query the server. I think it will give a boost to the game because server lists will appear for it.

#30

Help section / Re: Server Query

Last post by ai_enabled - November 13, 2023, 05:16:29 AM

Awesome! Please consider sharing your script on Github or GistΓÇöit would be super helpful for other players/server owners.

Regards!