About player ΓÇÿs issue

[creamcake]

Hi，My friends and I like this game very much. The reason why we choose PVE is that we don't want to participate in any wars and want to play games quietly with my friends. However, the player zongli007 misled the players and stigmatized the players. His behavior was very painful, and many of my friends and I are very sad now. He undermined the truth of the matter. We can't forgive him for his hurt to us. Please manage to punish him and don't leave a bad impression on future players.

[creamcake]

we have picture if u want！

[ai_enabled]

Hello!

We've received several reports about you and GRINHAHAHAH spamming the chat and writing insults on Official China 2 PvE server.
Here are the proof screenshots submitted:
https://i.postimg.cc/prPfQ5TV/QQ-20200306174650.png
https://i.postimg.cc/7631TnqQ/QQ-20200306174657.png
https://i.postimg.cc/XqxwsNGf/QQ-20200306174702.png
https://i.postimg.cc/L4VB9DCJ/QQ-20200306174706.png
https://i.postimg.cc/L66knPwN/QQ-20200306174710.png
https://i.postimg.cc/qRVXR5H3/QQ-20200307140959.png
https://i.postimg.cc/CxRj4gF8/2020-03-06-140825.png

The violation of  the server rules is clear. You have been muted on the server (cannot use the in-game chat).

[creamcake]

This game is awesome, I and my friends really enjoy this game. But there are some players play the game without their mind. My game name is Creamcake. Im from china pve 2. I got banned to post at yesterday because I curse another player named zongli007. I know its wrong to say bad words to other player. But this zongli007 insult to this game and make us feeling bad on game. Right now me and my friend decide to quit this game and when our banned is cancel, we will come back. CRYOFALL is really a good game. Hope you guys can make it better, after two years we will come back. good luck

[ai_enabled]

Hello creamcake and GRINHAHAHAH we've got your message here and via Daedalic Support (our publisher).
Unfortunately, there is clear proof of your violation of the rules (including Steam Community Guidelines (https://support.steampowered.com/kb_article.php?ref=4045-USHJ-3810&l=simplified%20chinese)).

You were not banned from the game altogether, but you were "muted" on a particular serverΓÇöOfficial China PvE 2. It means you can play the game but you cannot use in-game chat until the next wipe. You can use 3rd party applications (such as Weibo) to chat with your team members. This way you cannot abuse the chat.
The chat mute will be lifted with the next major update (A26) so you will be able to use the chat again.

With the next major update we will improve the chat system by adding a "Report" button so players will be able to report chat messages for insults, spam, etc. Anyone abusing the chat will be reported right from the game so we hope players will enjoy the game without getting frustrated from the game chat.

Regards!

[creamcake]

Hello，ty for your reply. When is the next update (A26）? And Will the China Pve 1 be delete in the next update?

[ai_enabled]

A26 is planned to release in late March/early April.
Yes, all servers will have a new map and technology trees will be seriously reworked so the wipe would be necessary.

[creamcake]

All servers mean， any servers gonna be rework include China pve 2？What will add on the new technology tree？ may u disclose some?

[ai_enabled]

Yes, all servers will require a wipe. A26 update will have an updated map and bring many changes and improvements.
You will read everything in the news as we will make announcements in Steam and post the patch notes on Forums. Stay tuned!

[creamcake]

Ty