Game Not Start

[terran321k]

First of all, please understand that I am not good at English, so I am asking questions through a translator.

I bought CryoFall to play with my friends, and I installed it with a pounding heart, but the game doesn't play.

At the time of installation, I had to open the server, so I set up the server first, installed and ran the game later, and even if you press the Play button inside the Steam client, the Steam UI comes out and ends right away.

It does not run even if you go to the path where the game is installed and press the exe file directly, and it does not run even if you run it with administrative authority.

Afterwards, I deleted everything, deleted things related to the server (game, server, .net, folder in My Documents), rebooted the PC, and reinstalled the game only, but it did not run.

The graphics card driver update tried to resolve it, but it still did not work.

However, the 'editor mode' can be executed normally.

Please help me enjoy the game with my friends.
I'm tired of parenting, so I only have a little time to play games, but because of this phenomenon, I can't play games and I'm just wasting my time.

[ai_enabled]

Hello!

Based on your description of the issue, and the fact that Editor launches properly, but the game doesn't (crashes/closes immediately), the issue is likely related to .NET 6 Runtime (which is included with the game; Editor is using old .NET Framework 4.7 which is installed in your OS). It either cannot start itself properly or cannot launch the game.

.NET 6 Runtime has some prerequisites, please try installing them:
Microsoft Visual C++ 2015-2019 Redistributable (https://aka.ms/vs/16/release/vc_redist.x64.exe)
(For Windows 7 only) KB3063858 64-bit (https://www.microsoft.com/download/details.aspx?id=47442)

You may need to restart Windows after installing these.

If the issue persists, please send us an email at support@atomictorch.com and attach the log files from this folder (if you have any): Documents\AtomicTorchStudio\CryoFall\Logs
Please also check this folder:

Code Select Expand

%LocalAppData%/CrashDumps
(copy the text into the Explorer's address bar and press Enter)
If this folder exists and you see any files with names starting with "dotnet" or "CryoFall" please compress them and attach to your email (if the filesize is too large please upload to a cloud file storage such as OneDrive/DropBox/etc and share the link).

Regards!

[terran321k]

Thank you for your answer!
I'll try to install it and see if it's fixed.

%LocalApp Data%/CrashDump
First of all, there was no file here that started with Cryopol.

Attach the log.

Compiler_CryoFall_2023-02-09_21-12.log

9.2.23 21:12:38.133 [IMP] Log file opened. Time UTC offset is: 09:00:00
9.2.23 21:12:38.146 [IMP] CryoFall compiler service started
9.2.23 21:12:38.149 [IMP] CryoFall compiler location: D:\Steam\steamapps\common\CryoFall Editor\Binaries\Shared\Compiler\CryoFall_Compiler.exe
9.2.23 21:12:38.831 [IMP] Cache root path: C:\Users\Yu\AppData\Local\Temp\AtomicTorchStudio\CryoFall_v1.33.1
9.2.23 21:12:38.874 [IMP] IPCServer: Named pipe server listening on "COMPILER_9583CF18B6F97AB7E096A4C8B5A68B51_1"
9.2.23 21:12:38.875 [IMP] CryoFall compiler service ready - listening for compilation requests. IPC pipe name: COMPILER_9583CF18B6F97AB7E096A4C8B5A68B51_1
9.2.23 21:12:38.875 [IMP] GC info: latencyMode=Batch isServer=True
9.2.23 21:12:38.875 [IMP] Starting scripts compiler listener
9.2.23 21:12:38.908 [IMP] IPCServer: ++ Opened connection. Total connections: 1
9.2.23 21:12:38.933 [IMP] IPCServer: Named pipe server listening on "COMPILER_9583CF18B6F97AB7E096A4C8B5A68B51_1"
9.2.23 21:12:39.695 [IMP] Virtual file system initialized successfully:
Core mod: Core (D:\Steam\steamapps\common\CryoFall Editor\Core\Core.cpk)
Mods list:
   * Editor (D:\Steam\steamapps\common\CryoFall Editor\Core\Editor.mpk)
Total files count: 10376
9.2.23 21:12:39.727 [IMP] [Stopwatch] Initializing virtual file system for build request: 613ms
9.2.23 21:12:40.429 [IMP] Build started: C:\Users\Yu\AppData\Local\Temp\AtomicTorchStudio\CryoFall_v1.33.1\Assemblies\Scripts_en-us_debug_IMP_7455028783589598969 (isWarmUp=True)
9.2.23 21:12:45.447 [IMP] [Stopwatch] Preparing files for compilation (parsing, preprocessing) warmup: 4813ms
9.2.23 21:12:45.597 [INF] MetadataReferences for current compilation:
* C:\Users\Yu\AppData\Local\Temp\fc8be631d1c94307dc9d65f0446ed3c9\Microsoft.Bcl.HashCode.dll
* C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\netstandard\v4.0_2.0.0.0__cc7b13ffcd2ddd51\netstandard.dll
* C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\System.Core\v4.0_4.0.0.0__b77a5c561934e089\System.Core.dll
* C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\System.Numerics\v4.0_4.0.0.0__b77a5c561934e089\System.Numerics.dll
* C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\System.Security\v4.0_4.0.0.0__b03f5f7f11d50a3a\System.Security.dll
* C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\System.ValueTuple\v4.0_4.0.0.0__cc7b13ffcd2ddd51\System.ValueTuple.dll
* C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\System.Xml\v4.0_4.0.0.0__b77a5c561934e089\System.Xml.dll
* C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\System\v4.0_4.0.0.0__b77a5c561934e089\System.dll
* C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorlib.dll
* D:\Steam\steamapps\common\CryoFall Editor\Binaries\Editor\CryoFall_Editor.exe
* D:\Steam\steamapps\common\CryoFall Editor\Binaries\Editor\NoesisManaged.dll
* D:\Steam\steamapps\common\CryoFall Editor\Binaries\Shared\Compiler\JetBrains.Annotations.dll
* D:\Steam\steamapps\common\CryoFall Editor\Binaries\Shared\Compiler\System.Runtime.CompilerServices.Unsafe.dll
* D:\Steam\steamapps\common\CryoFall Editor\Binaries\Shared\Compiler\System.Threading.Tasks.Extensions.dll
9.2.23 21:12:45.662 [IMP] [Stopwatch] Creating C# compilation object: 215ms
9.2.23 21:13:05.311 [IMP] [Stopwatch] Emitting scripting assembly - warmup: 19648ms
9.2.23 21:13:05.852 [IMP] [Stopwatch] Validating semantic model - warmup: 540ms
9.2.23 21:13:05.854 [IMP] [Stopwatch] Total compilation duration: 25420ms
9.2.23 21:13:05.854 [IMP] Build completed successfully: C:\Users\Yu\AppData\Local\Temp\AtomicTorchStudio\CryoFall_v1.33.1\Assemblies\Scripts_en-us_debug_IMP_7455028783589598969 (isWarmup=True)
9.2.23 21:13:06.412 [IMP] Memory stats:
total_memory_workingset_mb: 728 MB
total_memory_private_mb: 717 MB
9.2.23 21:17:26.381 [IMP] IPCServer: ++ Opened connection. Total connections: 2
9.2.23 21:17:26.382 [IMP] IPCServer: Named pipe server listening on "COMPILER_9583CF18B6F97AB7E096A4C8B5A68B51_1"
9.2.23 21:17:26.596 [IMP] Virtual file system initialized successfully:
Core mod: Core (D:\Steam\steamapps\common\CryoFall Editor\Core\Core.cpk)
Mods list:
   * Editor (D:\Steam\steamapps\common\CryoFall Editor\Core\Editor.mpk)
Total files count: 10376
9.2.23 21:17:26.651 [IMP] [Stopwatch] Initializing virtual file system for build request: 163ms
9.2.23 21:17:26.899 [IMP] Build started: C:\Users\Yu\AppData\Local\Temp\AtomicTorchStudio\CryoFall_v1.33.1\Assemblies\Scripts_ko-kr_debug_IMP_7455028783589598969 (isWarmUp=False)
9.2.23 21:17:26.906 [IMP] Deleted cached file: C:\Users\Yu\AppData\Local\Temp\AtomicTorchStudio\CryoFall_v1.33.1\Assemblies\Scripts_ko-kr_debug_IMP_7455028783589598969.dll
9.2.23 21:17:26.907 [IMP] Deleted cached file: C:\Users\Yu\AppData\Local\Temp\AtomicTorchStudio\CryoFall_v1.33.1\Assemblies\Scripts_ko-kr_debug_IMP_7455028783589598969.pdb
9.2.23 21:17:28.021 [IMP] [Stopwatch] Preparing files for compilation (parsing, preprocessing) build: 1093ms
9.2.23 21:17:28.023 [INF] MetadataReferences for current compilation:
* C:\Users\Yu\AppData\Local\Temp\fc8be631d1c94307dc9d65f0446ed3c9\Microsoft.Bcl.HashCode.dll
* C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\netstandard\v4.0_2.0.0.0__cc7b13ffcd2ddd51\netstandard.dll
* C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\System.Core\v4.0_4.0.0.0__b77a5c561934e089\System.Core.dll
* C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\System.Numerics\v4.0_4.0.0.0__b77a5c561934e089\System.Numerics.dll
* C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\System.Security\v4.0_4.0.0.0__b03f5f7f11d50a3a\System.Security.dll
* C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\System.ValueTuple\v4.0_4.0.0.0__cc7b13ffcd2ddd51\System.ValueTuple.dll
* C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\System.Xml\v4.0_4.0.0.0__b77a5c561934e089\System.Xml.dll
* C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\System\v4.0_4.0.0.0__b77a5c561934e089\System.dll
* C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorlib.dll
* D:\Steam\steamapps\common\CryoFall Editor\Binaries\Editor\CryoFall_Editor.exe
* D:\Steam\steamapps\common\CryoFall Editor\Binaries\Editor\NoesisManaged.dll
* D:\Steam\steamapps\common\CryoFall Editor\Binaries\Shared\Compiler\JetBrains.Annotations.dll
* D:\Steam\steamapps\common\CryoFall Editor\Binaries\Shared\Compiler\System.Runtime.CompilerServices.Unsafe.dll
* D:\Steam\steamapps\common\CryoFall Editor\Binaries\Shared\Compiler\System.Threading.Tasks.Extensions.dll
9.2.23 21:17:28.025 [IMP] [Stopwatch] Creating C# compilation object: 4ms
9.2.23 21:17:34.149 [IMP] [Stopwatch] Emitting scripting assembly - build: 6124ms
9.2.23 21:17:34.319 [IMP] [Stopwatch] Validating semantic model - build: 150ms
9.2.23 21:17:34.372 [IMP] Compiled scripts assembly saved to the cache: C:\Users\Yu\AppData\Local\Temp\AtomicTorchStudio\CryoFall_v1.33.1\Assemblies\Scripts_ko-kr_debug_IMP_7455028783589598969
9.2.23 21:17:34.373 [IMP] [Stopwatch] Saving to cache the emitted scripting assembly: 72ms
9.2.23 21:17:34.373 [IMP] [Stopwatch] Total compilation duration: 7473ms
9.2.23 21:17:34.373 [IMP] Build completed successfully: C:\Users\Yu\AppData\Local\Temp\AtomicTorchStudio\CryoFall_v1.33.1\Assemblies\Scripts_ko-kr_debug_IMP_7455028783589598969 (isWarmup=False)
9.2.23 21:17:36.101 [IMP] Memory stats:
total_memory_workingset_mb: 892 MB
total_memory_private_mb: 882 MB
9.2.23 21:25:29.235 [IMP] Virtual file system initialized successfully:
Core mod: Core (D:\Steam\steamapps\common\CryoFall Editor\Core\Core.cpk)
Mods list:
   * Editor (D:\Steam\steamapps\common\CryoFall Editor\Core\Editor.mpk)
Total files count: 10376
9.2.23 21:25:29.244 [IMP] [Stopwatch] Initializing virtual file system for build request: 150ms
9.2.23 21:25:29.455 [IMP] Build started: C:\Users\Yu\AppData\Local\Temp\AtomicTorchStudio\CryoFall_v1.33.1\Assemblies\Scripts_ko-kr_debug_IMP_7455028783589598969 (isWarmUp=False)
9.2.23 21:25:29.456 [IMP] Deleted cached file: C:\Users\Yu\AppData\Local\Temp\AtomicTorchStudio\CryoFall_v1.33.1\Assemblies\Scripts_ko-kr_debug_IMP_7455028783589598969.dll
9.2.23 21:25:29.457 [IMP] Deleted cached file: C:\Users\Yu\AppData\Local\Temp\AtomicTorchStudio\CryoFall_v1.33.1\Assemblies\Scripts_ko-kr_debug_IMP_7455028783589598969.pdb
9.2.23 21:25:29.479 [IMP] [Stopwatch] Preparing files for compilation (parsing, preprocessing) build: 1ms
9.2.23 21:25:29.484 [IMP] [Stopwatch] Creating C# compilation object: 5ms
9.2.23 21:25:35.216 [IMP] [Stopwatch] Emitting scripting assembly - build: 5730ms
9.2.23 21:25:35.218 [IMP] [Stopwatch] Validating semantic model - build: 0ms
9.2.23 21:25:35.256 [IMP] Compiled scripts assembly saved to the cache: C:\Users\Yu\AppData\Local\Temp\AtomicTorchStudio\CryoFall_v1.33.1\Assemblies\Scripts_ko-kr_debug_IMP_7455028783589598969
9.2.23 21:25:35.256 [IMP] [Stopwatch] Saving to cache the emitted scripting assembly: 38ms
9.2.23 21:25:35.257 [IMP] [Stopwatch] Total compilation duration: 5799ms
9.2.23 21:25:35.257 [IMP] Build completed successfully: C:\Users\Yu\AppData\Local\Temp\AtomicTorchStudio\CryoFall_v1.33.1\Assemblies\Scripts_ko-kr_debug_IMP_7455028783589598969 (isWarmup=False)
9.2.23 21:25:37.378 [IMP] Memory stats:
total_memory_workingset_mb: 1040 MB
total_memory_private_mb: 1029 MB
9.2.23 21:27:25.991 [IMP] IPCServer: IPC server received 0 bytes of data
9.2.23 21:27:25.992 [IMP] IPCServer: IPC server received 0 bytes of data
9.2.23 21:27:25.992 [IMP] IPCServer: -- Closed connection. Total connections: 1
9.2.23 21:27:25.992 [IMP] IPCServer: -- Closed connection. Total connections: 0
9.2.23 21:27:26.009 [IMP] The last client disconnected - shutdown the compiler

[ai_enabled]

Thank you for the log file.
Unfortunately, it's the log generated by Editor so it's not helpful to investigate the issue.

Please try installing the prerequisites and see whether the issue persists.
If the issue persists, we need fresh log files. Please delete the "Logs" folder altogether and try to launch the game. Check whether the Logs folder was created again and has any files. If yes, please share all of them (preferably by attaching to an email at support@atomictorch.com ).

Regards!

[terran321k]

I have installed the prerequisites you mentioned.
(For Windows 7 only) KB3063858 64-bit is not installed (I am using Windows 10).

The same thing is still happening.
I deleted the log folder and ran the game, and the log folder was not created.

[ai_enabled]

Thanks for trying! And, as I understand from your previous message, you don't have any crashdumps in "%LocalAppData%/CrashDumps".

Something is preventing the .NET 6 Runtime from launching/operating properly. This is certainly a very rare issue and at the moment I don't know how we can investigate it further, unfortunately. There were few cases with odd issues similar to this one, and players responded that reinstalling Windows 10 resolved it. However, I will not suggest doing so unless you have major issues with other applications as well.

Regards!

EDIT: typo.

[terran321k]

Eventually, Windows initialization resolved this issue.

I am developing a program with this PC.
So I think it may be because there were too many various .net frameworks.
Or maybe he touched the registry.

Anyway, the problem has been solved.

[ai_enabled]

I'm glad to hear that.
Enjoy the game!

[Flanagan]

I have a similar problem.

I have bought the game in steam an since a few month the game does not start. If I start the Version legacy-r32 i have no problems, but i can't join the servers. Therefore i have to update the game. After the update the game doesn't start again.

I tried to fix it with steam, deinstalled an installed the game, update all drivers, deinstalled an installed netframework.

Any Ideas?

[ai_enabled]

I have a similar problem.

I have bought the game in steam an since a few month the game does not start. If I start the Version legacy-r32 i have no problems, but i can't join the servers. Therefore i have to update the game. After the update the game doesn't start again.

I tried to fix it with steam, deinstalled an installed the game, update all drivers, deinstalled an installed netframework.

Any Ideas?

Hello!
Please reach us over email at support@atomictorch.com
Please attach the latest log files from this folder: Documents\AtomicTorchStudio\CryoFall\Logs
(to ensure the log files are fresh please delete this folder altogether, then launch the game so it will create new log files)
We will have a look ASAP.

Regards!

[Flanagan]

(to ensure the log files are fresh please delete this folder altogether, then launch the game so it will create new log files)
We will have a look ASAP.

Regards!

Hello

thanks for the quick reply. Unfortunately no new folder was created. Even after reinstalling there is no folder and no file. I can only provide the old ones

[ai_enabled]

Hello

thanks for the quick reply. Unfortunately no new folder was created. Even after reinstalling there is no folder and no file. I can only provide the old ones

Apparently the game either cannot launch or cannot access this folder to store the log files.
Let's start with the latter idea. There were a few reports when an issue with Microsoft OneDrive prevented the game from accessing Documents folder (so it crashed on launch and was unable to write the log files about it; fixing the folder access issue resolved the both problems). Are you using Microsoft OneDrive to sync your Documents folder? In that case we recommend reinstalling OneDrive (https://www.microsoft.com/en/microsoft-365/onedrive/download?ocid=oo_support_mix_marvel_ups_support_smconedrive_inline&rtc=1) or removing it altogether (sometimes removing it still doesn't resolve the issue but reinstalling does).
If you're certain there is no issue with OneDrive, please check whether you have any crash-related files. Please navigate to this folder (copy-paste it to the Explorer's address bar):

Code Select Expand

%LOCALAPPDATA%\CrashDumps
The folder might be missing though. If it's available and you see any recent files related to CryoFall or dotnet there, please upload them to any cloud hosting and send the link in a private message to me.

Regards!

[Flanagan]

Did everything you asked for...did not use OneDrive, but to make sure i uninstalled, reinstalled it and tried in every step to run Cryofall.

In CrashDumps are no files related to Cryofall oder dotnet in there.

Is a fresh log of the start of the beta r32 helpful? This version runs without problems.

[ai_enabled]

Did everything you asked for...did not use OneDrive, but to make sure i uninstalled, reinstalled it and tried in every step to run Cryofall.

In CrashDumps are no files related to Cryofall oder dotnet in there.

Is a fresh log of the start of the beta r32 helpful? This version runs without problems.

Anything is better than nothing, please provide these log files.

[ai_enabled]

Did everything you asked for...did not use OneDrive, but to make sure i uninstalled, reinstalled it and tried in every step to run Cryofall.

In CrashDumps are no files related to Cryofall oder dotnet in there.

Is a fresh log of the start of the beta r32 helpful? This version runs without problems.

Thank you for the log files, I've checked them. There are definitely no issues related to OneDrive (there are no signs of it in the log).

The primary technical difference which may affect the game execution between the version R32 (which you've reported as working properly) and the version R33 (the actual one) of the game is that we've switched to use .NET 6 runtime instead of .NET 5 (which is currently outdated and no longer supported while .NET 6 is LTS (long-time support) version).

.NET is bundled with the game so it doesn't depend on .NET in your Windows installation and every player has the same .NET runtime running the game. However, there are still some system dependencies as .NET itself uses Windows DLLs.

I believe the problem is likely with some of .NET 6 system prerequisites/dependencies. They're unlikely to be missing in your Windows 10 installation (you're using the latest version) so perhaps some of the system files (DLLs) are damaged.
Please try installing this:
    Microsoft Visual C++ 2015-2019 Redistributable 64-bit
    https://aka.ms/vs/16/release/vc_redist.x64.exe
A system reboot may be required.

If it doesn't help, I'm not sure what to suggest...probably your Windows installation is damaged and requires repair (we've always tested the game on a clean Windows 10 installation and ensured that there are no issues; so it all depends on your Windows installation). Reinstalling Windows 10 (or upgrading it to Windows 11 which is free but may be not supported by your PC) will likely resolve the issue but I will not suggest doing this as it may be time consuming and you may lose some of your files of programsΓÇöit's worth it only if you have similar issues with other games and software.

Regards!