Trouble Connecting to master server

drewgamer · June 28, 2015, 07:09:21 AM

Hey all,

I can't, for the life of me, get the game to work (which is weird because I know I've played before). I keep getting the endless "connecting to master server" loop.

Yes, it is allowed through my firewall (just default windows firewall). I even tried disabling the firewall and antivirus (Microsoft Security Essentials) completely and still no luck.

I haven't played the game since 1.0 and just want to try out all the new stuff that has been added since then

Here is my log from the last time I tried. (http://pastebin.com/VZQGiUXN)

ai_enabled · June 28, 2015, 08:32:36 AM

It seems something wrong happens on the master server. We're working on it now.

ai_enabled · June 28, 2015, 08:48:38 AM

The issue is resolved now. Enjoy the game!

drewgamer · June 28, 2015, 09:01:13 AM

Quote from: ai_enabled on June 28, 2015, 08:48:38 AM
The issue is resolved now. Enjoy the game!

I very much indeed shall! Everything seems to be working great now.

Thanks for the speedy response ^_^

Ashmakergl · July 06, 2015, 07:39:59 PM

I am having the same problem right now. Is there something I am not doing first. I just bought the game off steam and can't even play. Thank you for any help.

Silberspeer · July 06, 2015, 09:33:47 PM

Quote from: Ashmakergl on July 06, 2015, 07:39:59 PM
I am having the same problem right now. Is there something I am not doing first. I just bought the game off steam and can't even play. Thank you for any help.

Could you upload all the game logs from /Documents/AtomicTorchStudio/VoidExpanse/Logs on Google Drive or Dropbox and provide the link please?

Ashmakergl · July 07, 2015, 06:38:59 AM

Here is the Drive link.

https://drive.google.com/open?id=0B6J-zBUfqL9edEJTMm9HaEVkZDg

Hope this helps.

ai_enabled · July 07, 2015, 12:51:37 PM

Thanks for the logs!
The error is: "Failed to send packet: System.Net.Sockets.SocketException: An attempt was made to access a socket in a way forbidden by its access permissions."
It seems the socket is used by another application - or blocked by some firmware/security software.
Have you try adding the game to Firewall whitelist or temporally disable it? There are a game wiki page (http://wiki.atomictorch.com/VoidExpanse/Troubleshooting) about it.

Ashmakergl · July 07, 2015, 04:12:50 PM

Got it working. Thank you very much for the help. Love the fast responses, too.

ai_enabled · July 08, 2015, 06:26:59 AM

Ashmakergl, I'm glad it helped. Enjoy the game!